Refund policy

Last Updated: 28 October 2026

At FeastNow, we prioritise product quality, freshness and customer satisfaction.

Returns & Exchanges

Due to food safety and hygiene reasons, we generally do not accept change-of-mind returns or exchanges for food products.

Damaged, Defective or Incorrect Products

If you receive an incorrect, damaged or defective product, please contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photographs.

Eligible cases will be reviewed and resolved through a refund, replacement or other appropriate remedy.

Frozen Products

Please report any frozen products arriving damaged, thawed or in an unsafe condition immediately. Do not consume products suspected to be unsafe.

Cancellations & Refunds

Orders may be cancelled before dispatch where possible. Approved refunds will be processed through the original payment method where practicable.

Contact Us

For assistance, email feastnowmy@gmail.com with your order number.